Guest information and documents
This English guest guide is based on the Russian hotel rules dated 1 April 2026. The full hotel rules, personal data policy and company documents are available in their original Russian versions below.
Arrival and departure
All hotels operate 24 hours a day. Times are local. Standard overnight check-in is from 14:00, and check-out is by 12:00. A 12-hour stay is counted from the actual check-in time.
Subject to room availability, early check-in between 00:00 and 12:00 costs 50% of the nightly room rate. If your room is ready, arrival from 12:00 is possible without an additional charge. Late departure between 12:00 and 00:00 costs 50% of the nightly rate; after 00:00 a full night is charged. Discounts do not automatically apply to early or late arrangements.
Request an extension at least two hours before check-out. Extensions require availability and advance payment. A 12-hour stay cannot be extended through an hourly surcharge: a new booking is required.
Identification and children
Each guest must present an accepted identity document. Foreign guests should bring their passport or another identity document recognised under Russian law, and the documents required for registration. Reception handles the applicable registration procedures.
Children under 14 require a birth certificate and the accompanying adult’s identity document. An accompanying person who is not a legal representative must provide the consent of a legal representative. Guests aged 14–17 staying without a legal representative must present their own identity document and the required consent. Contact the hotel before travelling to confirm the documents for your situation.
Children aged six or younger stay free when sharing with their parent or legal representative without an extra bed. The published rules specify a surcharge of 50% of the room rate for a third guest. Confirm the total charge for your room and party before booking.
Booking, payment and cancellation
Individuals can book online, by telephone, in writing or at reception. Companies should send a written booking request by email. A written booking is complete when the hotel confirms it. A group booking is five or more rooms, with prepayment and cancellation terms agreed in a separate contract before arrival.
A guaranteed booking requires prepayment of at least the first night no later than one day before arrival. The hotel holds it until 12:00 on the following day. Late cancellation, no-show or a shortened stay may result in a charge equivalent to one night under the published rules. Non-guaranteed bookings are held until 18:00 on the planned arrival day; later accommodation is subject to availability. Request cancellation in writing or by email.
Payment is in Russian roubles by cash, bank card or bank transfer under a booking agreement. Cash payment at check-in covers the entire stay in advance. Card payment for the full stay is taken with the guest’s agreement. For bank transfers, use the amount and payment deadline on your invoice and booking agreement. The published rules contain separate invoice deadlines; confirm the deadline applicable to your booking with the hotel.
Your online booking shows the selected rate’s prepayment and cancellation terms before confirmation. At check-out, settle additional services and return the room key. If you need expense documents or a company invoice, request them before payment.
Visitors and hotel rules
For overnight stays, with reception’s agreement, up to two registered visitors may be received in the room between 08:00 and 23:00 for up to two hours. Visitors must present identification; otherwise meetings should take place in the lobby. Visitors staying after 23:00 must be registered as overnight guests, with the applicable charge. This visitor arrangement does not apply to 12-hour stays.
Please respect other guests, keep noise down, follow fire safety rules and take care of hotel property. Do not pass your room key to unregistered visitors, move furniture or use unauthorised heating appliances. Pets, birds, reptiles and insects are not permitted in rooms under the published rules.
Smoking is allowed only in designated areas. The published compensation charge for smoking in rooms or other non-smoking areas is ₽3,000. Video surveillance is used in hotel common areas, excluding guest rooms and public toilets.
Services and assistance
Breakfast is included in all overnight rates. The hotel rules list emergency calls, use of a first-aid kit, delivery of received correspondence, wake-up calls, sewing essentials, a set of crockery and cutlery, taxi booking, local information and luggage storage among services provided without an additional charge.
Other services are available according to the hotel’s price list. Regular cleaning and linen changes follow the hotel schedule; additional cleaning or replacement on request may be charged. Report a lost key or missing belongings to reception immediately. Lost property is stored for at least six months under the hotel’s published procedure.
Reception can help with questions and complaints. The comments book is available on request. The published rules provide for written complaints to be considered within 30 calendar days.
Personal data and cookies
The data controller is Klever LLC (ООО «Клевер»). The hotel processes guest information to handle enquiries and bookings, provide accommodation and related services, prepare accounting documents and meet registration requirements.
The policy covers identification details, name and date of birth, passport details, residential address, contact telephone, email, payment-card details and, for business bookings, employer information. Information is received from guests, their authorised representatives or companies arranging business travel, including through registration cards, online booking, enquiries and reviews.
The published policy describes the collection, recording, storage, updating, use, transfer, blocking and deletion of information, with access limited according to staff responsibilities and applicable legal grounds. Personal data is treated as confidential, with protective measures applying to electronic and paper records.
The website may use cookies, including to prepare statistics. Booking and other embedded services may process information in connection with the service you choose. Please read the full policy for the complete processing conditions.
Guests may request information about the processing of their data, ask for corrections or deletion where applicable, restrict processing as provided by the policy, and challenge improper processing. Written requests should be sent by registered post with delivery confirmation to: Klever LLC, 21 Vokzalnaya Street, Krasnogorsk, Moscow Region, 143405, Russia.
The website’s user agreement covers the use of the submitted name, email, phone number and citizenship to provide requested services, respond to enquiries, prepare booking and accounting records, and collect feedback. When marketing material is sent, an option to stop receiving it is provided.
Read the full personal data policy and user agreement in Russian ↗
Company and classification documents
Registration documents and links to the official tourism classification register for all three hotels are published on the Russian website.
View company documents and register links